Privacy Policy

1. Information We Collect

To facilitate premium reservation management and provide tailored mountain hospitality, we collect personal information across two primary categories:

• Directly Provided Information: When you submit our stay inquiry or reservation form, we collect your name, email address, phone number, physical address, planned travel dates, and any specific culinary or transport preferences you disclose.
• Government Identification: In strict compliance with regional safety laws in Jammu and Kashmir, valid government-issued identification (such as Aadhaar, Passport, or Visa credentials) is securely requested and processed during booking or physical check-in.

2. How We Process Your Information

We utilize the data we collect exclusively to protect and elevate your sanctuary experience, specifically to:

3. Data Security and Third-Party Disclosures

We strictly do not sell, trade, or rent your personal data to outside marketing firms. Your information is shared exclusively with verified, secure partner channels required to run our ecosystem:

Payment Gateways & Management: Secure booking systems process your payment credentials using industry-standard tokenization protocols.

Note on Wilderness Connectivity: While our data servers implement robust firewall measures, no digital transmission across remote satellite networks can be guaranteed 100% airtight. We consistently evaluate our infrastructure to keep your records safe.

4. Cookies and Analytical Trackers

Our platform uses basic cookies to optimize page load speeds, retain your chosen interface choices, and analyze site performance indicators through tools like Google Analytics. You maintain full rights to manually disable cookies inside your specific browser preferences without sacrificing basic site accessibility hooks.

5. Your Privacy Rights

You retain complete autonomy over your data data profile. At any time, you hold the legal authority to:

• Request a complete read-out copy of the personal data records we hold.
• Demand modifications to incomplete or inaccurate data parameters.
• Request the absolute deletion of your records from our systems (provided it does not clash with pending reservation fulfillment or statutory police check-in records).